Frequently Asked Questions (General)

I want to add stuff to my previous order, what should I do?

Please contact us with your order number. We will cancel the original order and issue a full refund, so that you can place a new order with everything you need.

I missed my package delivery, and it’s being returned. What should I do?

If your package is returned to us, send us an email requesting that it be reshipped. Once we receive your request, we will send you an invoice for the reshipping fee. Your package will be dispatched as soon as the payment has been received. For a period of time, we offered free reshipping at our own expense as a courtesy. Unfortunately, due to the current volume of orders we ship out, we can no longer afford to provide this complimentary service.

My gear has fraying with small strings coming out, is it normal?

Yes, it is normal wear and tear.

 

Can Tegris be bent?

It will depend on the intention of the product, we made sure to write in the instruction manual. Always refer to the manual for said product before use.

Normally, if Tegris is intended to act as a backer; it is preferred to avoid bending it.

Do keep in mind that Tegris is resistant to bending, and only hard bends (90-degree angle) can permanently damage it.

You shouldn't worry too much about it if it's slightly curved; it didn't lose its structural integrity.


Does laminated material tear more easily than traditional nylon?

Laminated material is actually very hard to tear, and much tougher than your traditional nylon 500D Cordura.

The laminated material is actually 500D Cordura laminated to a 1000 Cordura backer; the result being in a extremely abrasion-resistant material.

It is because of this very material that we can create design that could never have been possible with your traditional nylon.

Click here to see results of some of our testing. PICTURES TO FOLLOW


The elastic material on my product has black string coming out. Is this normal?

That is normal wear and tear for elastic materials, it is only one of the few hundreds of elastic strings that composes the width of the material, so you shouldn't worry about it.